Client Policies
Important information about scheduling, communication, payment, telehealth, and working together at The Living Room Therapy + Wellness.
Effective March 19, 2026
Fees and insurance information updated September 30, 2026.
Appointments & Session Length
Sessions are scheduled in 60-minute appointment blocks. Approximately 50 minutes are typically devoted to direct therapy, with the remaining time reserved for clinical documentation and administrative tasks related to your care.
Appointment times are reserved specifically for you. If you arrive late, your direct therapy time may be shortened because appointments cannot be extended beyond the scheduled time.
Cancellations & Missed Appointments
Please provide at least 24 hours’ notice to cancel or reschedule. Late cancellations and missed appointments are charged the full session fee, currently $150.
Fees & Payment
Private pay
The self-pay rate for an individual therapy session is $150 per 60-minute appointment block.
Self-pay payment is due at the time of service unless another arrangement has been made.
In-network insurance and out-of-network options are described below.
Insurance & Out-of-Network Benefits
In-network insurance
Effective September 30, 2026, I’m in-network with select plans from:
- Regence BlueCross BlueShield of Utah
- Select Health
- Aetna
- Cigna
- Carelon Behavioral Health
Insurance billing and benefits verification are handled through Headway, the practice’s insurance billing infrastructure.
Clients are responsible for applicable deductibles, copays, coinsurance, and non-covered amounts under their plan and applicable agreements. Coverage and eligibility vary by individual plan. Verification of benefits does not guarantee payment.
Out-of-network benefits
If your plan is not accepted or you choose not to use insurance, a superbill may be provided when appropriate for you to submit for possible out-of-network reimbursement. Reimbursement is determined by your plan and is not guaranteed.
Communication Between Sessions
For communication between sessions, please use the client portal or email. Messages are generally answered within 1–2 business days.
Between-session communication is intended for scheduling and administrative matters and is not a substitute for therapy.
Electronic communication may carry privacy risks and should not be used for sensitive or urgent clinical concerns.
Telehealth
Telehealth sessions may be available when clinically appropriate.
Telehealth has some limitations compared with in-person services, including possible technology disruptions and privacy considerations. Clients participating in telehealth are encouraged to use a private environment and reliable internet connection.
Consent for telehealth may be withdrawn at any time.
Minors & Parent Communication
When working with minors, parents or legal guardians may have legal rights to certain information.
At the same time, therapy is often most effective when young clients have an appropriate degree of privacy. Session content is therefore generally kept confidential.
Parent/guardian communication typically focuses on safety concerns, treatment recommendations, scheduling, billing, and care coordination rather than detailed session summaries.
Information may be shared when required by law or when clinically necessary.
Ending Therapy
Therapy is voluntary, and either you or your therapist may decide to end treatment.
Services may also be discontinued when treatment is no longer clinically appropriate or when ongoing attendance or payment concerns interfere with treatment. When appropriate, notice and referral options will be provided.
If no appointments are scheduled for three consecutive weeks, unless otherwise arranged, your case may be considered inactive and closed.
Privacy & Confidentiality
Your privacy and confidentiality are important parts of the therapeutic relationship.
More detailed information about how protected health information is used, disclosed, and protected is available in the:
Good Faith Estimates
Clients who do not have insurance or who choose not to use insurance may have rights related to receiving a Good Faith Estimate of expected charges.
Questions About These Policies?
If you have questions before beginning therapy, you're welcome to contact The Living Room Therapy + Wellness.
The Living Room Therapy + Wellness 9135 S. Monroe Plaza Way, Suite C Sandy, Utah 84070 801-829-1543 ryan@livingroomtherapy.org
Social Media & Public Encounters
To protect confidentiality and maintain professional boundaries, I do not accept friend or contact requests from current or former clients through personal social media accounts.
If we encounter one another outside of therapy, I will not initiate contact in order to protect your privacy. You are welcome to acknowledge me, and I will respond respectfully.